Artificial Intelligence to redefine your Customer Experience
Progressive banks need laser sharp focus on Customer Experience to thrive in the age of Financial Services Disruption.
With rapid disruption in the Financial services space from FinTechs and
Big tech companies and expected changes in business models from
Open banking, the survival of Financial services companies will hinge on
low cost of customer acquisition, excellent proactive service, continuous
personalised cross sell, up sell & retention.
BankBuddy is a Cognitive banking platform that combines bots, workflow automation, AI Recommendations, Machine vision and natural language processing to enable intelligent interactions to help banks with customer experience management, hyper-personalization &operations automation.
With laser sharp focus on Customer Experience automation for financial services, we use Deep learning, NLP, computer vision, big data, recommendation system & speech analytics fused with our domain knowledge of working with 100's of banks across 50 countries to enable financial institutions extend their reach across languages, enhance conversion, cross-sell & up-sell across segments, and service customers across channels.
Personalized Banking : Understand customers, build dynamic personas and predict behaviour.
Embedded Banking : Across Voice, Text, Touch, Video, Image & channels.
Frictionless Banking : Proactively serve customers intelligent interactions.
Ecosystem Banking : Persona based Up-sell & cross sell of own and partner products.
Natural Language Processing
BFSI specific multi-lingual NLP for meaningful customer conversations
Extract, analyze and match photos, text and videos for Onboarding, eKYC & Verification
Deep learning based Multi-lingual TTS, ASR, voice IVR and voice verification
BFSI specific Ensemble and pre trained justifiable AI models for persona and context based streaming recommendations
Your Innovation partner
Information, Transaction, Onboarding (Video KYC/eKYC), Authentication, Advise, Cross sell, Upsell, Churn prevention, Offers, Rewards or more. BankBuddy has pre-built solutions across segments, so that no matter what your customers need, we make sure you have the means to serve them.
Offer self-service and progressive profiling based onboarding, explicit login and logout for secure, frictionless transactions across languages & segments on the world’s favourite messaging platform.
Proactive service, secure transactions, approvals & Intelligent recommendations based on Cash, AR, AP, industry & currency for the business banking customers.
Step into the future with our multilingual voice banking on Web, Mobile, IoT devices, IVR, Avatars & Holograms across dialects and phonetics. Embed voice verification for frictionless banking.
Effortlessly onboard customers and complete eKYC with Facial recognition, Speech verification, Liveness detection, Photo extraction, OCR and agent assisted video chat over WhatsApp, web & mobile.
Card Rewards & offers
Enhance loyalty & delight customers with AI based personalized offers to increase card transactions, upsell, reward redemptions and retention.
Chatbot based Information dissemination, file claim, instant quote & policy issuance, issue eCard for medical insurance, Agent assist and inline live chat across Health, Motor, Travel & Property insurance.
BankBuddy is a domain specific Artificial Intelligence platform for collective intelligence across silos of systems, products, departments and processes.
Your Innovation partner
Magical combination of design thinking, user experience, banking technology, customer experience & your business expertise to foster continuous co-innovation.
Customer journeys embedded with NLP, Computer vison, Speech, Recommender System.
Faster time to market
Deploy Artificial Intelligence solutions in weeks with Pre-built AI models, Domain NLP, Data pipeline, Language packs, Customer journeys, Channel integrations & Core banking adapters
Extendable AI infrastructure to add new models, journeys, languages, intelligence et al
Retail banking, investments, PFM, cash management, SME banking, Trade finance & more.