Artificial Intelligence to redefine your Customer Experience
Progressive banks need laser sharp focus on Customer Experience to thrive in the age of Financial Services Disruption.
With rapid disruption in the Financial services space from FinTechs and
Big tech companies and expected changes in business models from
Open banking, the survival of Financial services companies will hinge on
low cost of customer acquisition, excellent proactive service, continuous
personalised cross sell, up sell & retention.
BankBuddy is a Cognitive banking platform that combines bots, workflow
automation, AI Recommendations, Machine vision and natural language
processing to enable intelligent interactions to help banks with customer
experience management, hyper-personalization &operations automation.
With laser sharp focus on Customer Experience automation for financial
services, we use Deep learning, NLP, computer vision, big data,
recommendation system & speech analytics fused with our domain
knowledge of working with 100's of banks across 50 countries to enable
financial institutions extend their reach across languages, enhance
conversion, cross-sell & up-sell across segments, and service customers
across channels.
Personalized
Personalized Banking : Understand customers, build dynamic personas and predict behaviour.
Embedded
Embedded Banking : Across Voice, Text, Touch, Video, Image & channels.
Frictionless
Frictionless Banking : Proactively serve customers intelligent interactions.
Ecosystem
Ecosystem Banking : Persona based Up-sell & cross sell of own and partner products.
Natural Language Processing
BFSI specific multi-lingual NLP for meaningful customer conversations
Machine Vision
Extract, analyze and match photos, text and videos for Onboarding, eKYC & Verification
Speech
Deep learning based Multi-lingual TTS, ASR, voice IVR and voice verification
Recommendations
BFSI specific Ensemble and pre trained justifiable AI models for persona and context based streaming recommendations
Kick Start your Strategic journey towards AI-Powered Personalized Banking
Your Innovation partner
Information, Transaction, Onboarding (Video KYC/eKYC), Authentication, Advise, Cross sell, Upsell, Churn prevention, Offers, Rewards or more. BankBuddy has pre-built solutions across segments, so that no matter what your customers need, we make sure you have the means to serve them.
WhatsApp Banking
Offer self-service and progressive profiling based onboarding, explicit login and logout for secure, frictionless transactions across languages & segments on the world’s favourite messaging platform.
SME Banking
Proactive service, secure transactions, approvals & Intelligent recommendations based on Cash, AR, AP, industry & currency for the business banking customers.
Voice Banking
Step into the future with our multilingual voice banking on Web, Mobile, IoT devices, IVR, Avatars & Holograms across dialects and phonetics. Embed voice verification for frictionless banking.
Video KYC
Effortlessly onboard customers and complete eKYC with Facial recognition, Speech verification, Liveness detection, Photo extraction, OCR and agent assisted video chat over WhatsApp, web & mobile.
Card Rewards & offers
Enhance loyalty & delight customers with AI based personalized offers to increase card transactions, upsell, reward redemptions and retention.
Insurance
Chatbot based Information dissemination, file claim, instant quote & policy issuance, issue eCard for medical insurance, Agent assist and inline live chat across Health, Motor, Travel & Property insurance.
Why BankBuddy
BankBuddy is a domain specific Artificial Intelligence platform for collective intelligence across silos of systems, products, departments and processes.
Your Innovation partner
Magical combination of design thinking, user experience, banking technology, customer experience & your business expertise to foster continuous co-innovation.
Customer Journeys
Customer Attributes
Strong Ontology
Customer Countries
Languages Supported
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Comprehensive AI
Customer journeys embedded with NLP, Computer vison, Speech, Recommender System.
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Faster time to market
Deploy Artificial Intelligence solutions in weeks with Pre-built AI models, Domain NLP, Data pipeline, Language packs, Customer journeys, Channel integrations & Core banking adapters
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Future Proof
Extendable AI infrastructure to add new models, journeys, languages, intelligence et al
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Domain Expertise
Retail banking, investments, PFM, cash management, SME banking, Trade finance & more.
