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info@bankbuddy.ai
+971 50 1627569

DIFC Fintech Hive, Dubai, UAE

Whitefield, Bangalore, India

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Shape cognitive_banking_cx

Cognitive Banking CX

Artificial Intelligence based platform for superlative customer experience

BankBuddy is a cognitive banking CX platform to help you offer "personalised" "intelligent" & "frictionless" banking across customer journeys, languages, channels & segment.

Artificial Intelligence to redefine your Customer Experience

Progressive banks need laser sharp focus on Customer Experience to thrive in the age of Financial Services Disruption.

With rapid disruption in the Financial services space from FinTechs and Big tech companies and expected changes in business models from Open banking, the survival of Financial services companies will hinge on low cost of customer acquisition, excellent proactive service, continuous personalised cross sell, up sell & retention.

BankBuddy is a Cognitive banking platform that combines bots, workflow automation, AI Recommendations, Machine vision and natural language processing to enable intelligent interactions to help banks with customer experience management, hyper-personalization &operations automation.

With laser sharp focus on Customer Experience automation for financial services, we use Deep learning, NLP, computer vision, big data, recommendation system & speech analytics fused with our domain knowledge of working with 100's of banks across 50 countries to enable financial institutions extend their reach across languages, enhance conversion, cross-sell & up-sell across segments, and service customers across channels.

personalized

Personalized

Personalized Banking : Understand customers, build dynamic personas and predict behaviour.

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Embedded

Embedded Banking : Across Voice, Text, Touch, Video, Image, & channels.

frictionless

Frictionless

Frictionless Banking : Proactively serve customers intelligent interactions.

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Ecosystem

Ecosystem Banking : Persona based Up-sell & cross sell of own and partner products

Natural Language Processing

BFSI specific multi-lingual NLP for meaningful customer conversations

Machine Vision

Extract, analyze and match photos, text and videos for Onboarding, eKYC & Verification

Speech

Deep learning based Multi-lingual TTS, ASR, voice IVR and voice verification

Recommendations

BFSI specific Ensemble and pre trained justifiable AI models for persona and context based streaming recommendations

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Kick Start your Strategic journey towards AI-Powered Personalized Banking

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Your Innovation partner

Information, Transaction, Onboarding (Video KYC/eKYC), Authentication, Advise, Cross sell, Upsell, Churn prevention, Offers, Rewards or more. BankBuddy has pre-built solutions across segments, so that no matter what your customers need, we make sure you have the means to serve them. 

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WhatsApp Banking

Offer self-service and progressive profiling based onboarding, explicit login and logout for secure, frictionless transactions across languages & segments on the world’s favourite messaging platform.

SME Banking

Proactive service, secure transactions, approvals & Intelligent recommendations based on Cash, AR, AP, industry & currency for the business banking customers.

Voice Banking

Step into the future with our multilingual voice banking on Web, Mobile, IoT devices, IVR, Avatars & Holograms across dialects and phonetics. Embed voice verification for frictionless banking.

Video KYC

Effortlessly onboard customers and complete eKYC with Facial recognition, Speech verification, Liveness detection, Photo extraction, OCR and agent assisted video chat over WhatsApp, web & mobile.

Card Rewards & offers

Enhance loyalty & delight customers with AI based personalized offers to increase card transactions, upsell, reward redemptions and retention.

Insurance

Chatbot based Information dissemination, file claim, instant quote & policy issuance, issue eCard for medical insurance, Agent assist and inline live chat across Health, Motor, Travel & Property insurance.

Why BankBuddy

BankBuddy is a domain specific Artificial Intelligence platform for collective intelligence across silos of systems, products, departments and processes.

Your Innovation partner

Magical combination of design thinking, user experience, banking technology, customer experience & your business expertise to foster continuous co-innovation.

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220

Customer Journeys

customer_attributes
72

Customer Attributes

ontology
7800

Strong Ontology

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13

Customer Countries

languages
10

Languages Supported

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