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info@bankbuddy.ai
+971 50 1627569

DIFC Fintech Hive, Dubai, UAE

Whitefield, Bangalore,
India

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Shape Cognitive Banking CX

Cognitive Banking CX

Artificial Intelligence based platform for superlative customer experience

BankBuddy is a cognitive banking CX platform to help you offer "personalized" "intelligent" & "frictionless" banking across customer journeys, languages, channels & segments.

Artificial Intelligence to redefine your digital banking experience

With an impeccable combination of Composite AI, domain expertise and pre built customer journeys, we at BankBuddy help financial institutions deliver frictionless and personalized digital banking CX while achieving lasting cost reductions and revenue uplift.

Kick Start your Strategic journey towards AI-Powered Personalized Banking

Digital Sales

Digital Sales

Boost prospect conversions & revenues with hyper personalized campaigns, persona based recommendations & social media management.

Digital Onboarding

Digital Onboarding

Extend digital reach & reduce customer acquisition costs with AI powered onboarding & eKYC across languages, journeys & channels.

Digital Engagement

Digital Engagement

Enhance digital adoption with proactive Human + AI customer service across all channels at 60% lower cost to serve.

Digital CX

Digital CX

Increase customer retention upsell & cross sell with hyper personalized omni-digital banking experiences for customers.

Your Innovation partner

Information, Transaction, Onboarding (Video KYC/eKYC), Authentication, Advise, Cross sell, Upsell, Churn prevention, Offers, Rewards or more. BankBuddy has pre-built solutions across segments, so that no matter what your customers need, we make sure you have the means to serve them. 

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WhatsApp Banking

WhatsApp Banking

Extend your customer reach with MFA based secure transactions and end-to-end banking services on the world’s favorite messaging platform

Digital Human

Digital Human

Increase adoption of self-service channels, ensure goal completion with guided process flows and engage customers with a multi sensory approach with AI powered digital humans.

WhatsApp Wallet

WhatsApp Wallet

Boost new customer acquisition, remove barriers to digital adoption and enable financial inclusion with one of a kind private label WhatsApp wallet.

Voice Banking

Voice Banking

Integrate voice based interactions and deliver frictionless  zero touch banking with end to end banking services across all channels, devices and digital touch points

Customer Onboarding

Customer Onboarding

Reduce customer acquisition costs and digitally onboard new customers with eKYC, liveness detection, speech verification & face recognition, all under 3 minutes.

Agent Assist

Agent Assist

Offer frictionless human + AI service with automated bot to agent handoff across channels. Analyze customer behavior and track key metrics with real-time analytics, reports & live stats.

Personalization

Personalization

Enhance digital banking CX with personalized micro-moments at every customer touchpoint. Increase conversions & boost cross sell upsell with dynamic persona based recommendations for new & existing customers

SME banking

Corporate Banking

Redefine business banking for corporate & SME customers with dynamic journeys for individual clients, proactive service, secure transactions, approvals & Intelligent recommendations based on Cash, AR, AP, industry & currency.

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Why BankBuddy

BankBuddy is a domain specific Artificial Intelligence platform for collective intelligence across silos of systems, products, departments and processes.

Your Innovation partner

Magical combination of design thinking, user experience, banking technology, customer experience & your business expertise to foster continuous co-innovation.

Customer Journeys
220+

Customer Journeys

Customer Attributes
122

Customer Attributes

Strong Ontology
15000

Strong Ontology

Customer Countries
15

Customer Countries

Languages Supported
15+

Languages Supported

Awards & Accolades

Fintech Startup Of The Year
Finx Global Fintech Of The Year
Hyper-Personalization Challenge
Top 50 AI Companies
Finablr IoT Challenge
Top 50 Global Fintechs
NBD Open Banking Sandbox Certified