BankBuddy Investment Banking Chatbot – inform, advise, service, up-sell
Investment banking is characterized by high cost to serve due to multitude of products, dynamic information, unpredictable interaction frequency, and a wide variety of digital channels.
Cognitive banking is redefining the investment banking landscape by automating service delivery at scale across all digital channels & functions.
Increase retention, conversion, cross and upsell
Superlative customer experience
Omni digital experience for automated query resolution, context specific targeting and seamless human handoff to enhance your customer experience, self service and reduce your cost to serve.
Leverage AI to reduce cost to serve
Investment banking is becoming highly competitive with increasing client expectations and fee compression due to rise of low cost digital insurgents. Enhance self service with task bots for end to end automation e.g. Fast eKYC, Computer vision based Onboarding, Context specific dynamic notifications.
Enhance customer experience and reach
Unified digital experience for automated query resolution, interactive task execution , context specific recommendations and seamless human handoff to enhance your customer experience and reduce your cost to serve.
Go live in weeks – pre-built bots
Omni channel NLP based conversational interface for customer and employee interaction based on pre-built banking domain ontology for personal banking with over 15000 elements.
Behavioural data analytics and scoring based on past interactions (Demographics, Past behaviour patterns, social profile, interaction pattern) ,device data, social graph & current conversation context from live interaction stream.
54% of bank prospects don’t find relevant information on website
Get a personalized customer experience automation assessment
Assess your investment banking customer experience automation maturity with our AI readiness model today.
Intelligence – across customer journey
Rich media interactions, 3rd party content integration, Multi-lingual interface,NLP free flow conversations with high accuracy, pattern mining for guided flow & happy path
