About BankBuddy

Our raison d’être


simpliFAI (Simplify Artificial Intelligence) for financial institutions.

BankBuddy is a Financial Technology (FinTech) company providing Artificial Intelligence solutions to help financial institutions Automate, Analyze & Assist stakeholder interactions.

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BankBuddy Personal Banking Chatbot – inform, serve, personalise, delight

Cognitive banking is redefining the personal banking arena by enhancing self service automation, mass personalisation and task automation to enable service delivery at scale across all digital channels & functions.
Leverage the power of banking AI solutions to bring back “personal” in personal banking. Create micro strategies based on dynamic customer journeys to understand implicit and explicit intents and serve customers across a wide variety of digital channels.

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Contexual
chat
Omni digital
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Hyper Efficient
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Predictive
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Nimble

Increase retention, conversion, cross and upsell

Assist

Superlative customer experience

Omni digital experience for automated query resolution, context specific targeting and seamless human handoff to enhance your customer experience, self service and reduce your cost to serve.

Bank prospects research products online 0
Need help to make a decision 0
Automate

Remove friction

Personal banking is facing rising client expectations and fee compression. Time to remove friction with end to end seamless automation with task bots for on-boarding, service request, pin reset, loan top up & more

Analyze

Increase retention, conversion, cross and upsell

Use predictive analytics to provide contextual messages in real time & trigger actions for increasing conversion, retention and cross sell. Analyze customer journeys and interaction context to create dynamic personas and map best possible products, bundles and information.

Go live in weeks – pre-built bots

Omni channel NLP based conversational interface for customer and employee interaction based on pre-built banking domain ontology for personal banking with over 15000 elements.
Behavioural data analytics and scoring based on past interactions (Demographics, Past behaviour patterns, social profile, interaction pattern) ,device data, social graph & current conversation context from live interaction stream.

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54% of bank prospects don’t find relevant information on website

Underserved customers 0
AI adoption in banking 0

Get a personalized customer experience automation assessment

Assess your personal banking customer experience automation maturity with our AI readiness model today.

Applied AI – across channels

Pre-built intelligent banking chatbots for your favourite messaging platform, mobile and web.