About BankBuddy

Our raison d’être


simpliFAI (Simplify Artificial Intelligence) for financial institutions.

BankBuddy is a Financial Technology (FinTech) company providing Artificial Intelligence solutions to help financial institutions Automate, Analyze & Assist stakeholder interactions.

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BankBuddy Business Banking Chatbot – advise, service, up-sell

Business banking is characterized by high cost to serve due to multitude of products, high touch processes & heavy interaction frequency.
Simplify your business banking interactions, leverage business banking chatbot guided flows for small business loan or use prompts and triggers to create a dynamic path for structured resolution of queries in free flow conversations. Automate tasks at warp speed with pre-built task bots for SME loan, business account, KYC, Onboarding, Top up loans and more

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Contexual
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Omni digital
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Hyper Efficient
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Predictive
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Nimble

Increase retention, conversion, cross and upsell

Assist

Superlative customer experience

Omni digital experience for automated query resolution, context specific targeting and seamless human handoff to enhance your customer experience, self service and reduce your cost to serve.

Bank prospects research products online 0
Need help to make a decision 0
Automate

Remove friction

Customer journey of small business customers can have a lot of variations, making it one of the best use case for application of AI chatbots with modular information delivery, high self service & fast transaction processing. Automate your Small business lifecycle with chatbot based task fulfilment for customers, employees (B2E) and partners (B2B).

Analyze

Increase retention, conversion, cross and upsell

Use predictive analytics to provide contextual messages in real time & trigger actions for increasing conversion, retention and cross sell. Analyze customer journeys and interaction context to create dynamic personas and map best possible products, bundles and information.

Go live in weeks – pre-built bots

Omni channel NLP based conversational interface for customer and employee interaction based on pre-built banking domain ontology for personal banking with over 15000 elements.
Behavioural data analytics and scoring based on past interactions (Demographics, Past behaviour patterns, social profile, interaction pattern) ,device data, social graph & current conversation context from live interaction stream.

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Business Loan
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Trade Finance
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Treasury
payment
Cash Management
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Account
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Investments
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54% of bank prospects don’t find relevant information on website

Underserved customers 0
AI adoption in banking 0

Get a personalized customer experience automation assessment

Assess your business banking customer experience automation maturity with our AI readiness model today.

Intelligence – across customer journey

Rich media interactions, 3rd party content integration, Multi-lingual interface,NLP free flow conversations with high accuracy, pattern mining for guided flow & happy path