BankBuddy Business Banking Chatbot – advise, service, up-sell
Business banking is characterized by high cost to serve due to multitude of products, high touch processes & heavy interaction frequency.
Simplify your business banking interactions, leverage business banking chatbot guided flows for small business loan or use prompts and triggers to create a dynamic path for structured resolution of queries in free flow conversations. Automate tasks at warp speed with pre-built task bots for SME loan, business account, KYC, Onboarding, Top up loans and more
Increase retention, conversion, cross and upsell
Superlative customer experience
Omni digital experience for automated query resolution, context specific targeting and seamless human handoff to enhance your customer experience, self service and reduce your cost to serve.
Remove friction
Customer journey of small business customers can have a lot of variations, making it one of the best use case for application of AI chatbots with modular information delivery, high self service & fast transaction processing. Automate your Small business lifecycle with chatbot based task fulfilment for customers, employees (B2E) and partners (B2B).
Increase retention, conversion, cross and upsell
Use predictive analytics to provide contextual messages in real time & trigger actions for increasing conversion, retention and cross sell. Analyze customer journeys and interaction context to create dynamic personas and map best possible products, bundles and information.
Go live in weeks – pre-built bots
Omni channel NLP based conversational interface for customer and employee interaction based on pre-built banking domain ontology for personal banking with over 15000 elements.
Behavioural data analytics and scoring based on past interactions (Demographics, Past behaviour patterns, social profile, interaction pattern) ,device data, social graph & current conversation context from live interaction stream.
54% of bank prospects don’t find relevant information on website
Get a personalized customer experience automation assessment
Assess your business banking customer experience automation maturity with our AI readiness model today.
Intelligence – across customer journey
Rich media interactions, 3rd party content integration, Multi-lingual interface,NLP free flow conversations with high accuracy, pattern mining for guided flow & happy path
