Applied Artificial Intelligence solutions
Customer experience management, hyper personalization & operations automation
Ready to deploy Artificial Intelligence applications for banks and financial institutions.
BankBuddy is a suite of AI solutions built to power banks and financial institutions with customer experience management, hyper personalization & operations automation.
Extend your reach with NLP Chatbots for Social/Messaging apps (Facebook messenger chatbot, Twitter Bot, Slack Bot etc) & add conversations to your existing banking channels (Mobile, Web, Branch, Kiosk etc).
Hyper personalize your customer journey with customer persona mapping & context specific recommendations to increase conversions, cross sell, up-sell, retention & customer experience.
Automate at scale with lowest risk and time to launch using BankBuddy prebuilt task bots (Bots with optimized workflow, backend integration, security, & compliance) for B2C, B2B and B2E transactions.
1. Prebuilt Multi-lingual NLP chatbots (voice & text) for FAQ’s with wide functional coverage across Loans (Auto, Consumer durable, Education, Home), Accounts (Current, Savings), PFM (Budgeting, Saving, Investment).
2. Product recommendation engine to recommend products to customers based on persona, chat context and past history/score.
3. AI based origination flow with embedded computer vision to read data from uploaded documents like Passport, national ID , etc.
4. Task bots for functions like ATM pin reset, lost card reporting, stop cheque, cheque book request, statement request, account balance, transfers, and many more transactions)
5. Channel manager to add conversational AI in a seamless manner to Facebook, Google Assistant , Amazon Alexa, Mobile apps, Web chat, Twitter, Slack , etc.
6. In-built middleware to connect to a variety of core systems ranging from core banking to CRM and contact centre solutions.
7. Human Handoff to seamlessly bring in agents with context transfer for chat continuity.
8. Chat Analytics to view usage patterns, handled and un handled intents & usage heatmap.
BankBuddy Chat and Voice bot
Liquid Interface – Embedded Chat & Voice bot
Service your customers with conversational AI across channels.
BankBuddy is designed to offer the best customer experience across channels while leveraging best of the functionalities offered by the messaging channels e.g. Rich UI of Facebook. BankBuddy chatbots come pre-integrated with major messaging platforms viz. Facebook Messenger, Slack, Twitter etc, in-mobile apps, voice assistant platforms and its own flexible and wholly customizable UI option for webchat.
BankBuddy leverages cutting edge Natural language processing (NLP) technologies to provide a Multilingual human like experience to your financial services clients. Our pre trained banking NLP model works on top of our banking ontology, plus it has built in synonyms, hundreds of variants of banking queries and word combinations of commonly asked questions and their patterns, thus helping you have better accuracy from day 1.
BankBuddy Task Bots
Ready to deploy automation applications for banks and financial institutions.
BankBuddy task bots are special purpose bots with a task completion orientation, these bots can be clubbed with any existing bots, deployed under an umbrella/ universal bot or work as standalone bots. Typical use cases are : origination, client on-boarding, computer vision based automated data collection, service request processing, lost card processing, PIN reset, collections, recommendations etc.
BankBuddy Task Bot flows have been designed based on best of breed process flows, compliance and security requirements. Built by bankers to accomplish straight thru processing of tasks in minimal time.
BankBuddy Recommendation Engine
Dynamic persona and customer journey management.
BankBuddy helps financial institutions hyper-personalize the customer journey based on active context and leveraging predictive analytics and Big-data. BankBuddy builds a dynamic customer persona with structured and unstructured data, quantitative and qualitative data from internal and external sources of past interactions, social profile, contact centre logs to provide Intelligent Customer Experience.
BankBuddy Journey Hub
BankBuddy has pre-defined customer journey maps with expected outcomes which are dynamically measured against Experience Levels (XLA’s) to help financial institutions define and control the financial journey with AI based prediction of Next Best Action (NBA) in the form of relevant product recommendation, content recommendation or human handoff.