BankBuddy Frictionless New Customer Acquisition
Accelerate customer acquisition with end-to-end process automation for a simplified and faster onboarding experience with complete eKYC, while meeting compliance regulations. Complete the process in less than three minutes!
AI for New Customer Onboarding
As virtual banking continues to gain global traction, customers' expectations of fully digital experiences have expanded to every corner of the financial services realm.
Lower Acquisition Costs
Lower new customer acquisition costs with AI-based remote account opening and eKYC.
Omnichannel Experience
Seamless onboarding experience across languages and channels including WhatsApp, Facebook, Web, and mobile.
Widen Customer Base
Expand reach in different locations without compromising on revenue or setting up branches.
eKYC & Multi-Factor Authentication
eKYC
Effortlessly onboard customers with highest degree of compliance with facial recognition, speech verification, and live video chat.
Multi-Factor Authentication
Multi-level authentication including OTP/Pin, face verification (selfie/photo/live video), speech verification with ASR & liveness detection.
Document Upload & Verification
Data & image extraction from IDs with quick system integrations for verifications.
Live Agent Hand-off
Seamless human hand-off with liveness detection & assisted video chat.
Frictionless New Customer Onboarding in Less Than 3 Minutes!
Leverage pre-built, multilingual NLP chatbot with frictionless & secure customer transactions to enhance your reach
Omni-channel & Multi-lingual
Seamlessly acquire customers across Mobile, Web, WhatsApp, Facebook and more with multi-step self-service process or progressive profiling.
Multi-level Customer Authentication
Application filling, primary data collection, and multi-factor user authentication including OTP/PIN, passwords, and customer credentials.
Secure Onboarding
Secure customer onboarding with customizable e-KYC process and progressive profiling for multi-level transactional limits.
Document Upload & Data Extraction
Collect required documents, capture & analyze information using computer vision and OCR for text and photo extraction from IDs.
Document Verification
Integrate with internal systems, verify documents & ensure compliance.
Face & Speech Verification
Match extracted images to the user using selfie or video upload and speech verification using ASR.
Liveness Detection
Real-time face-matching with live video recording and selfie upload.
Deepfake Detection
Advanced algorithms to identify and flag deepfake videos and images across various formats and platforms.
AI-Powered eKYC & Advanced Identity Verification
Liveness & Deepfake Detection
Distinguish a live person from presentation attacks (photos, videos, masks). It includes real-time face matching with 68-point face landmark detection and advanced algorithms to flag manipulated or synthetic videos.
OCR and Document Data Extraction
Automatically extract and populate personal details (name, DOB, gender, etc.) from a wide range of IDs (National ID, Passport, Trade License) to eliminate manual entry.
Document Forgery & Tampering Detection
AI-driven analysis verifies document authenticity and detects inconsistencies in fonts, signatures, and layouts.
Face Match
Match a customer's live selfie/video with the photo on their ID proof for secure verification.
Instant, Frictionless Account Opening
Omnichannel Support
Deliver the full onboarding process across 20+ channels, including Web, Mobile App, WhatsApp, and Social Media.
Sub-3 Minute Onboarding
Optimized journeys with Composite AI enable completion of eKYC and account opening in less than 3 minutes for retail customers.
Straight-Through Processing (STP)
Automated approval workflows (with pre-built journeys) enable instant account creation for low-risk cases, while complex cases are routed automatically.
Dynamic, Product-Specific Journeys
Onboarding flows are tailored based on the customer segment (Retail, SME, Corporate), status (NTB/ETB, PEP), and the chosen product (Account, Loan, Card, Wallet).
Automated Compliance and Risk Management
Automated AML & Sanctions Checks
Real-time validation against external data sources like World-Check, LexisNexis, and OFAC.
Configurable Risk Scoring Engine
Define and weigh risk parameters (e.g., Income, Assets, Occupation, KYC Level) to calculate a Risk Score for every application.
Risk-Based Routing
Applications are dynamically routed based on their calculated risk score (e.g., high-risk cases sent for Verifier/Maker-Checker approval).
Maker-Checker & Day-2 Checks
Implements multi-person approval principles and secondary verification post-initial approval to detect discrepancies.
Composable, Low-Code Platform for Customization
Low-Code Builders
Use the drag-and-drop interfaces of FlowBuilder (for creating customer journey workflows), Screen Builder (for building UI screens), and BotBuilder (for NLP model management).
Modular Architecture
The platform is built on Microservices, allowing banks to select and deploy only the modules they need, such as Onboarding, Wallets & Payments, and Conversational AI.
Pre-Built Journeys & Adapters
Access a library of 220+ pre-built banking journeys and connectors for core banking systems (e.g., T24, FLEXCUBE) to go live faster.
Enable Remote Customer Onboarding Across Languages & Channels in Just 3 Weeks!
Reduce onboarding time from days to minutes with AI-powered digital onboarding.
Schedule a Demo