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shape retail_banking


BankBuddy
Retail Banking
Customer Experience

Inform, Serve, Personalize, Delight

Truly Personal Banking AI

Cognitive banking is redefining the personal banking arena by enhancing self service automation, mass personalisation, predictive service and task automation to enable service delivery at scale across all digital channels & functions.

Leverage the power of banking AI solutions to bring back “personal” in personal banking. Create micro “moments” based on dynamic customer journeys and streaming recommendations to understand implicit and explicit intents and proactively serve customers across a wide variety of digital & physical channels.

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Contextual

Context based Automated recommendations & actions for true hyper personalization.
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Hyper-efficient

Remove friction & make customer journeys seamless by embedding voice, text, image, video & analytics.

Omni-digital

Omni digital experience for automated query resolution, context specific targeting and seamless human handoff.

Predictive

Predictive analytics to bridge customer and product attributes for insight based automated action.

AI for
Superlative customer experience

Pre-built AI solutions to increase retention, conversion, cross and upsell

Analyze

Predictive analytics to power contextual journeys and real time insight based actions for increasing conversion, retention and cross sell.

Assist

Omni digital automated service with seamless human handoff. Across Web, Mobile, WhatsApp, Facebook Messenger, Google Assistant, Amazon Alexa.

Automate

Frictionless banking & seamless automation across journeys - origination, eKYC, transactions, service request, cross sell & upsell.

Kick Start your Strategic journey towards AI-Powered Personalized Banking

personalized_banking

Inform, Serve, Personalize, Delight

home-loans

Home Loans

personal-banking-accounts

Personal Banking Accounts

personal-banking-auto-loan

Personal Banking Auto Loan

personal-banking-education-loan

Personal Banking Education Loan

personal-banking-pin-reset

Personal Banking Pin Reset

personal-loan

Personal Loan

Go live in weeks with pre-built AI

Leverage pre-built omni-channel multilingual NLP chat & voice bots, flexible & secure customer journeys, voice & face verification, behavioral cross sell & upsell recommendations with a human in the loop.

consumerlending

Consumer lending

Frictionless loan lifecycle from targeting, information discovery, recommendations, origination, service, cross sell across channels and languages.

account

Account services

Embedded banking services from onboarding, payments, inquiries, complaints to customer delight.

Remittance

Hassle free transactions and information for sender and receiver on WhatsApp.

cardservices

Card Services

Personalize cardholder interactions based on append patterns to enhance loyalty and usage.

Cross sell & Upsell

Delight customers with micro targeted cross sell and upsell recommendations based on behavioural persona & current conversation context.

speechnface

Speech & Face
Verification

Multimodal biometric authentication built for today’s channels.

ekyc

eKYC

AI based self service/ video agent assisted eKYC with text extraction, video, image and speech verification.

Offers

Truly personalise offers and rewards based on Demographics, Past behaviour patterns, social profile, interaction pattern ,device data, social graph & current conversation context.

Get in touch with us

See how BankBuddy helps you personalize customer engagement & increase cross sell, upsell & conversion



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