Why BankBuddy is the most secure WhatsApp banking platform
Today’s highly digital-enabled population has already embraced messaging
apps like WhatsApp and messenger as digital banking channels.
However, the security and compliance requirements for a continuous
scrolling interface like WhatsApp are very different and most WhatsApp
banking deployments don’t have:
Secure self-service channel onboarding
Explicit login/logout for banking sessions
Multi-Factor authentication
Protection of sensitive information
As a result, traditional WhatsApp banking users are often exposed to
several fraudulent scenarios, including:
- Transactions through lost or unattended devices and unlocked phones using OTP send to the same device.
- Unauthorized access to sensitive financial information in Whatsapp chat history or device
- SIM phishing /SIM swapping resulting in fraudulent transactions
- Illicit access to WhatsApp web to transact/extract sensitive banking information
Here’s how BankBuddy enables banks to combat fraud and offer the most secure WhatsApp banking platform to their customers:
Protection against Social engineering fraud in WhatsApp banking
On BankBuddy, a customer can only register for WhatsApp banking
with their bank registered mobile number after a secondary verification
from either a digital channel API or verification of personal
information with progressive profiling.
Progressive profiling helps banks authenticate first-time channel
users with different KYC levels based on transaction and amount limits
for risk management and compliance purposes. The limits can be set for
individual transactions or aggregate transactions and the time period
for cooling off after registration.
BankBuddy also has provision for additional in-branch or mobile agent
verification for KYC upgrades for users who cannot be verified
digitally.
Preventing fraud through SIM SWAP in WhatsApp banking
BankBuddy WhatsApp banking platform enables customers to create a
unique Chat banking id and PIN, which serves as the second factor
of authentication for subsequent sessions. This ID is created outside of
the WhatsApp chat window to prevent leaving traces in the chat history.
Additionally, all the transactions that occur on the BankBuddy platform
are secured with multi-factor authentication, so even if there is
a SIM swap, the fraudster cannot access WhatsApp banking transactions as
the user id password is known to the account holder only.
BankBuddy offers multilayer security using advanced technologies
such as biometric authentication, voice verification, and face
recognition, along with chat banking ID & OTP-based
authentication.
Banks can allocate different levels of security depending on the
nature of the customer request or transaction through using
Intent-based authentication. For example, generic queries
like ATM location can be done without authentication, while
transactional queries like account balance can be done with
single level authentication, but transactions like payments
require Multi-factor authentication.
Protecting WhatsApp banking data in unattended/unlocked devices
BankBuddy’s platform offers explicit login and logout, prompting
the user to login to WhatsApp banking for a secure session.
The users also have the option to explicitly log out after completing
the transactions, if not the inactivity-based timeout
automatically ends the secure session for added security.
This ensures that even if the user has left the device unlocked/ has
lost the device/ has an unattended WhatsApp web session on the desktop,
the banking transactions cannot be done by anyone else.
Protection from Snooping in WhatsApp banking
On a Channel like WhatsApp with a scrolling interface, where Chat history is easily available, masking of PII is extremely important. The BankBuddy platform ensures all of the customer’s sensitive banking information like account numbers, account balances, etc. is hidden in the chat banking interface. This prevents illicit access of banking information in case of lost or unattended devices or during multi device-login eg: Banking through WhatsApp web
Securing data in WhatsApp banking for a lost devices
All bank statements and confidential documents that are shared through BankBuddy’s WhatsApp banking interface are in the form of a password-protected PDF. This way nobody other than the customer can access the information, ensuring the most secure WhatsApp banking experience.
Launch MFA secured WhatsApp banking with BankBuddy in just 4 weeks!
Read more about how we are 'the most secure' WhatsApp Banking platform
https://www.bankbuddy.ai//What-does-a-secure-WhatsApp-banking-customer-journey-look-like