TOP 5 Digital Customer Onboarding Trends 2022
Deloitte research reveals that at least 38% of clients dropout during the onboarding process, frequently out of annoyance with the sheer volume of touchpoints and paperwork involved. According to the findings of a new global client onboarding...Read more
WhatsApp for Debt collection
Debt collection is a tedious process that requires a lot of time and effort. Debt collection is a more regulatory and legal process. It necessitates verification of the defaulter, the reason for non-payment, when the client may pay, and other factors. It isn't easy to have completely error-free communi...Read more
Banking operating model in the metaverse
The rise of Web3 has been observable worldwide since 2021 and seems unstoppable. NFTs have transformed the art market, and cryptocurrencies have provided the framework for the entire emerging and thriving economy. According to a Gartner report, 25%...Read more
What's in store for WhatsApp banking in 2022 and beyond
Whatsapp banking is now mainstream, and 30% of banks in EMEA and Asia are offering their customers the convenience of an AI-powered Whatsapp banking chatbot. Let's look at the evolution of WhatsApp banking over the past few years - The first-gen...Read more
Will Smart AI-powered digital wallets replace Super-Apps?
Super Apps are built on the premise of cross-sell and upsell potential to existing customers of a daily use app example: a taxi app. So, the super apps originally started as a utility function and added a digital wallet to fund the purchase of ecosystem....Read more
How QR codes are shaping the future of Digital Payments
According to a new Juniper Research study, global spending on QR code payments will exceed $3 trillion by 2025, up from $2.4 trillion in 2022. This 25% increase will be driven by a greater emphasis on Juniper Research study improving financial inclusion in...Read more
Top 3 use cases of blockchain in embedded finance
Businesses and corporations are demanding more from banks as they struggle to obtain real-time banking services. As a result, they are looking for a partner who can help them simplify the complexities of running and growing a business while also providing the...Read more
Central Bank Digital Currency (CBDC)
According to the survey conducted by the Bank for International Settlements (BIS), nine out of ten central banks around the world are analyzing the working of CBDCs. The concept of CBDCs first surfaced decades ago, but in recent years, discussions on CBDCs have intensified among central banks...Read more
Use cases of Blockchain
The rising interest in the blockchain has created increased use cases across multiple sectors. Blockchain technology is expected to drastically alter the banking, financial services, and insurance (BFSI) industry. According to the Global Blockchain survey conducted by Deloitte, 81 percent of...Read more
Blockchain in Banking
Blockchain technology has received a lot of attention in the last decade for different reasons. However, the question remains unanswered- "Will blockchain revolutionize the banking industry?" Undoubtedly, "blockchain" is one of the year's most popular technical buzzwords. While there is still a lot of...Read more
Digital Wallet + Artificial Intelligence
Digital wallets have revolutionized financial services by allowing users to make transactions in an easy, effortless manner. The democratization of payments has catalyzed financial inclusion by bringing unbanked populations into the formal banking system, which has enabled them to access a...Read more
Invoice to pay for SME customers
Worldwide, SMEs produce about $850 billion of annual revenue for banks, through deposits, lending, overdrafts, and payments. That is about 20 percent of all banking revenues.¹ The global market is expected to grow by around 7 percent annually over the next seven years. As per a...Read more
The Canny Co partners with BankBuddy for its CannyPay solution
Financial Technology platforms BankBuddy.ai and Canny form strategic partnership to offer fully Digital Request/Invoice to Pay with embedded payments. FinTech platforms Canny have partnered with BankBuddy to launch CannyPay, an...Read more
New account opening on WhatsApp
58% of banks state complexity as the major factor that pulled them away from offering multichannel onboarding to their customers. With over 2 million active users worldwide, WhatsApp has become one of the most effective and convenient channels of customer interaction. Offering...Read more
Composite AI for Frictionless Digital customer on-boarding
Digital onboarding has gained massive uptake in the banking and financial sector, with over 31% of new accounts opened through a bank website or mobile app as of 2020. To keep up with this shift in customer behavior a vast majority of banks simply cloned their...Read more
Why BankBuddy is the most secure WhatsApp banking platform
Today’s highly digital-enabled population has already embraced messaging apps like WhatsApp and messenger as digital banking channels. However, the security and compliance requirements for a continuous scrolling interface...Read more
Automated agent handoff for banking customer support
Shifting from contact centers to customer care platforms and implementing the intelligent routing of customer requests between digital and assisted channels can yield a profitability boost of up to 15% for retail banks...Read more
International Organization for Standardization (ISO) Certification
Team Affinsys is proud to announce that we have been accredited with ISO/IEC 27001:2013 certification. It is the latest milestone in our Information security roadmap, making us one of the select few AI platforms...Read more
What does a secure WhatsApp banking customer journey look like?
WhatsApp banking is replacing erstwhile USSD based mobile banking and Mobile apps due to additional security and convenience. Here’s a comprehensive list of security features we implemented at our partner banks...Read more
A Definitive Guide To Composite AI in Banking
The global artificial intelligence (AI) in Banking is expected to reach USD 130 Billion by 2027, and register a CAGR of 42.9% during the forecast period, according to the latest analysis by Emergen Research...Read more
AI based voice banking for customer engagement
Customer engagement is one of the biggest challenges facing the financial industry today. Most banking professionals agree that “optimizing the customer experience” is the most crucial element to remain successful in...Read more
Digital humans: The next wave of digital banking innovation
50% of banking interactions today are digital, with an uptick of over 18% in the last year alone. However, that still leaves behind half of the banked population, who either never use their bank’s digital services or do so infreq...Read more
Accelerating digital remittance with WhatsApp
The global remittance industry is expected to reach a market size of $930.44 billion by 2026, while the digital remittance market, which is currently experiencing rapid growth, is projected to hit $33.9 billion. With such a huge...Read more
Insurance WhatsApp Chatbots: The next big thing in Insurance
Introducing new technologies alone is not enough in a 'customer-first' industry like insurance. The need of the hour is a customer-focused, data-driven digital transformation approach that will enable insurers to...Read more
Essential checklist for AI remote onboarding and eKYC for insurance
Digital insurance onboarding process is critical to getting new customers up and running with their coverage in a jiffy. A recent report by Mckinsey indicates that more than 33% of insurance...Read more
Bankbuddy wins Fintech of the year Startup award
Continuing on the trajectory of innovation fuelled hypergrowth, Bankbuddy has been awarded the Fintech Startup of the Year at the Seamless Awards 2020, conducted in conjunction with Seamless Middle East - the...Read more
4 ways AI can transform the insurance industry
With declining mobile app downloads, leveraging AI as a part of their new digital strategy to provide channel agnostic digital engagement to customers is the way moving forward for insurance companies. Engage with your custome...Read more