Digital humans: The next wave of digital banking innovation
50% of banking interactions today are digital, with an uptick of over 18% in the last year alone. However, that still leaves behind half of the banked population, who either never use their bank’s digital services or do so infreq...Read more
Accelerating digital remittance with WhatsApp
The global remittance industry is expected to reach a market size of $930.44 billion by 2026, while the digital remittance market, which is currently experiencing rapid growth, is projected to hit $33.9 billion. With such a huge...Read more
Insurance WhatsApp Chatbots: The next big thing in Insurance
Introducing new technologies alone is not enough in a 'customer-first' industry like insurance. The need of the hour is a customer-focused, data-driven digital transformation approach that will enable insurers to...Read more
Bankbuddy wins Fintech of the year Startup award
Continuing on the trajectory of innovation fuelled hypergrowth, Bankbuddy has been awarded the Fintech Startup of the Year at the Seamless Awards 2020, conducted in conjunction with Seamless Middle East - the...Read more
Launch WhatsApp wallet today!
The launch of WhatsApp pay in India opens the doors for 400 mn users of WhatsApp to securely pay in the most frictionless manner with the simple & familiar user interface & no hassle of downloading multiple mobile apps. This is by far one of the...Read more
Omnidigital banking with AI
Though it sounds similar, Omni digital banking is not about offering transactions on multiple digital channels (that’s legacy Omnichannel / Multichannel). Omni digital banking is about bringing “Digital business models” to life across all possible...Read more
AI for personalized Cardholder engagement
Using personalization in financial services, several new institutions and fintechs are ready to offer me, a stranger they have never dealt with, amazing travel benefits, free stays, exclusive experiences, referral bonuses and so much more...Read more
Essential checklist for AI remote onboarding and eKYC for insurance
Digital insurance onboarding process is critical to getting new customers up and running with their coverage in a jiffy. A recent report by Mckinsey indicates that more than 33% of insurance...Read more
eKYC for Banking Customers
Being one of the first interactions a customer has with his/ her financial service provider, the onboarding experience can have a huge impact on long term customer loyalty and retention. Due to ever-changing government regulations and...Read more
AI for Remote Customer Onboarding
Digital Native bank customers expect a seamless & fast onboarding experience on the channel of their choice, while banks are struggling with meeting increasing compliance requirements. Rigid applications...Read more
Prevent Customer Churn With Artificial Intelligence
The banking industry has gone through a steady digital transformation over the years, but rising customer attrition rates are a concern now more than ever. The ever-increasing competition from existing players, neo banks like...Read more
4 ways AI can transform the insurance industry
With declining mobile app downloads, leveraging AI as a part of their new digital strategy to provide channel agnostic digital engagement to customers is the way moving forward for insurance companies. Engage with your custome...Read more
WhatsApp for wallet
The global contactless payment market size is expected to grow from USD 10.3 billion in 2020 to USD 18 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 11.7% during the forecast period. It’s an established fact that Contactless payment is the way...Read more
Secure Whatsapp Banking
It’s proven beyond doubt that Chatbot Banking on messenger channels is the most frictionless way to bank. It does not involve downloading new apps, learning new interface, going through painful app upgrade glitches and of course saving time by using a...Read more
Use Clickstream based personalisation to enhance digital banking sales
54% of the banking consumers surveyed said they will consider switching providers if their banks do not Hyper-personalized banking experiences that they demand and expect...Read more