Automated agent handoff for banking customer support
Shifting from contact centers to customer care platforms and implementing the intelligent routing of customer requests between digital and assisted channels can yield a profitability boost of up to 15% for retail banks...Read more
International Organization for Standardization (ISO) Certification
Team Affinsys is proud to announce that we have been accredited with ISO/IEC 27001:2013 certification. It is the latest milestone in our Information security roadmap, making us one of the select few AI platforms...Read more
What does a secure WhatsApp banking customer journey look like?
WhatsApp banking is replacing erstwhile USSD based mobile banking and Mobile apps due to additional security and convenience. Here’s a comprehensive list of security features we implemented at our partner banks...Read more
A Definitive Guide To Composite AI in Banking
The global artificial intelligence (AI) in Banking is expected to reach USD 130 Billion by 2027, and register a CAGR of 42.9% during the forecast period, according to the latest analysis by Emergen Research...Read more
AI based voice banking for customer engagement
Customer engagement is one of the biggest challenges facing the financial industry today. Most banking professionals agree that “optimizing the customer experience” is the most crucial element to remain successful in...Read more
Digital humans: The next wave of digital banking innovation
50% of banking interactions today are digital, with an uptick of over 18% in the last year alone. However, that still leaves behind half of the banked population, who either never use their bank’s digital services or do so infreq...Read more
Accelerating digital remittance with WhatsApp
The global remittance industry is expected to reach a market size of $930.44 billion by 2026, while the digital remittance market, which is currently experiencing rapid growth, is projected to hit $33.9 billion. With such a huge...Read more
Insurance WhatsApp Chatbots: The next big thing in Insurance
Introducing new technologies alone is not enough in a 'customer-first' industry like insurance. The need of the hour is a customer-focused, data-driven digital transformation approach that will enable insurers to...Read more
Bankbuddy wins Fintech of the year Startup award
Continuing on the trajectory of innovation fuelled hypergrowth, Bankbuddy has been awarded the Fintech Startup of the Year at the Seamless Awards 2020, conducted in conjunction with Seamless Middle East - the...Read more
Launch WhatsApp wallet today!
The launch of WhatsApp pay in India opens the doors for 400 mn users of WhatsApp to securely pay in the most frictionless manner with the simple & familiar user interface & no hassle of downloading multiple mobile apps. This is by far one of the...Read more
Omnidigital banking with AI
Though it sounds similar, Omni digital banking is not about offering transactions on multiple digital channels (that’s legacy Omnichannel / Multichannel). Omni digital banking is about bringing “Digital business models” to life across all possible...Read more
AI for personalized Cardholder engagement
Using personalization in financial services, several new institutions and fintechs are ready to offer me, a stranger they have never dealt with, amazing travel benefits, free stays, exclusive experiences, referral bonuses and so much more...Read more
Essential checklist for AI remote onboarding and eKYC for insurance
Digital insurance onboarding process is critical to getting new customers up and running with their coverage in a jiffy. A recent report by Mckinsey indicates that more than 33% of insurance...Read more
eKYC for Banking Customers
Being one of the first interactions a customer has with his/ her financial service provider, the onboarding experience can have a huge impact on long term customer loyalty and retention. Due to ever-changing government regulations and...Read more
AI for Remote Customer Onboarding
Digital Native bank customers expect a seamless & fast onboarding experience on the channel of their choice, while banks are struggling with meeting increasing compliance requirements. Rigid applications...Read more
Prevent Customer Churn With Artificial Intelligence
The banking industry has gone through a steady digital transformation over the years, but rising customer attrition rates are a concern now more than ever. The ever-increasing competition from existing players, neo banks like...Read more
4 ways AI can transform the insurance industry
With declining mobile app downloads, leveraging AI as a part of their new digital strategy to provide channel agnostic digital engagement to customers is the way moving forward for insurance companies. Engage with your custome...Read more
WhatsApp for wallet
The global contactless payment market size is expected to grow from USD 10.3 billion in 2020 to USD 18 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 11.7% during the forecast period. It’s an established fact that Contactless payment is the way...Read more