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BankBuddy Blogs

Digital Wallet + Artificial Intelligence

Digital wallets have revolutionized financial services by allowing users to make transactions in an easy, effortless manner. The democratization of payments has catalyzed financial inclusion by bringing unbanked populations into the formal banking system, which has enabled them to access a...Read more

Invoice to pay for SME customers

Worldwide, SMEs produce about $850 billion of annual revenue for banks, through deposits, lending, overdrafts, and payments. That is about 20 percent of all banking revenues.¹ The global market is expected to grow by around 7 percent annually over the next seven years. As per a...Read more

The Canny Co partners with BankBuddy for its CannyPay solution

Financial Technology platforms BankBuddy.ai and Canny form strategic partnership to offer fully Digital Request/Invoice to Pay with embedded payments. FinTech platforms Canny have partnered with BankBuddy to launch CannyPay, an...Read more

New account opening on WhatsApp

58% of banks state complexity as the major factor that pulled them away from offering multichannel onboarding to their customers. With over 2 million active users worldwide, WhatsApp has become one of the most effective and convenient channels of customer interaction. Offering...Read more

Composite AI for Frictionless Digital customer on-boarding

Digital onboarding has gained massive uptake in the banking and financial sector, with over 31% of new accounts opened through a bank website or mobile app as of 2020. To keep up with this shift in customer behavior a vast majority of banks simply cloned their...Read more

Why BankBuddy is the most secure WhatsApp banking platform

Today’s highly digital-enabled population has already embraced messaging apps like WhatsApp and messenger as digital banking channels. However, the security and compliance requirements for a continuous scrolling interface...Read more

Automated agent handoff for banking customer support

Shifting from contact centers to customer care platforms and implementing the intelligent routing of customer requests between digital and assisted channels can yield a profitability boost of up to 15% for retail banks...Read more

International Organization for Standardization (ISO) Certification

Team Affinsys is proud to announce that we have been accredited with ISO/IEC 27001:2013 certification. It is the latest milestone in our Information security roadmap, making us one of the select few AI platforms...Read more

What does a secure WhatsApp banking customer journey look like?

WhatsApp banking is replacing erstwhile USSD based mobile banking and Mobile apps due to additional security and convenience. Here’s a comprehensive list of security features we implemented at our partner banks...Read more

A Definitive Guide To Composite AI in Banking

The global artificial intelligence (AI) in Banking is expected to reach USD 130 Billion by 2027, and register a CAGR of 42.9% during the forecast period, according to the latest analysis by Emergen Research...Read more

AI based voice banking for customer engagement

Customer engagement is one of the biggest challenges facing the financial industry today. Most banking professionals agree that “optimizing the customer experience” is the most crucial element to remain successful in...Read more

Digital humans: The next wave of digital banking innovation

50% of banking interactions today are digital, with an uptick of over 18% in the last year alone. However, that still leaves behind half of the banked population, who either never use their bank’s digital services or do so infreq...Read more

Accelerating digital remittance with WhatsApp

The global remittance industry is expected to reach a market size of $930.44 billion by 2026, while the digital remittance market, which is currently experiencing rapid growth, is projected to hit $33.9 billion. With such a huge...Read more

Insurance WhatsApp Chatbots: The next big thing in Insurance

Introducing new technologies alone is not enough in a 'customer-first' industry like insurance. The need of the hour is a customer-focused, data-driven digital transformation approach that will enable insurers to...Read more

Essential checklist for AI remote onboarding and eKYC for insurance

Digital insurance onboarding process is critical to getting new customers up and running with their coverage in a jiffy. A recent report by Mckinsey indicates that more than 33% of insurance...Read more

Bankbuddy wins Fintech of the year Startup award

Continuing on the trajectory of innovation fuelled hypergrowth, Bankbuddy has been awarded the Fintech Startup of the Year at the Seamless Awards 2020, conducted in conjunction with Seamless Middle East - the...Read more

4 ways AI can transform the insurance industry

With declining mobile app downloads, leveraging AI as a part of their new digital strategy to provide channel agnostic digital engagement to customers is the way moving forward for insurance companies. Engage with your custome...Read more

Why should you launch a WhatsApp Wallet today?

The launch of WhatsApp pay in India opens the doors for 400 mn users of WhatsApp to securely pay in the most frictionless manner with the simple & familiar user interface & no hassle of downloading multiple mobile apps. This is by far one of the...Read more

Omnidigital banking with AI

Though it sounds similar, Omni digital banking is not about offering transactions on multiple digital channels (that’s legacy Omnichannel / Multichannel). Omni digital banking is about bringing “Digital business models” to life across all possible...Read more

AI for personalized Cardholder engagement

Using personalization in financial services, several new institutions and fintechs are ready to offer me, a stranger they have never dealt with, amazing travel benefits, free stays, exclusive experiences, referral bonuses and so much more...Read more

eKYC for Banking Customers

Being one of the first interactions a customer has with his/ her financial service provider, the onboarding experience can have a huge impact on long term customer loyalty and retention. Due to ever-changing government regulations and...Read more