Being one of the first interactions a customer has with his/ her
financial service provider, the onboarding experience can have a huge
impact on long term customer loyalty and retention.
Due to ever-changing government regulations and compliance requirements,
the KYC process to date remains heavily dependent on physical branches &
manual paperwork and remains a channel for banks who wants to meet
customer expectations for fully digital experiences across all
touchpoints.
Designed to meet compliance regulations across countries, BankBuddy’s
Omnichannel multilingual customer onboarding solution enables banks to
remotely acquire new customers and complete eKYC across all digital
channels including WhatsApp, Facebook, Web, and mobile.
Our advanced AI and Machine vision models are optimized to create
secure and frictionless customer journeys and complete eKYC in under
5 minutes. Here’s how we do it:
Step 1 : User Authentication – Multi-level user
authentication including OTP/Pin, passwords, customer
credentials, and primary data.
Step 2 : Document upload – Enable users to directly
upload relevant documents like National IDs, Photo ID, Address
proof, etc. as per compliance requirements.
Step 3 : Data extraction- Advanced machine vision models
and OCR is used for text and image extraction to collect the
required information from the upload documents and send it to
the customer for confirmation.
Step 4 : Document verification- Integrate with the
internal systems, verify documents and ensure compliance.
Step 5 : Face/speech verification- Match extracted images
to the user using live selfie/video upload with ASR for Speech
verification.
Step 6 : Liveness detection - Real-time face & voice
matching with live video recording.
Step 7 : Human Hand-off with live video chat - Bring a
human in the loop and directly interact with the customer
through live video.
Multilingual omnichannel chatbots provide the flexibility to change the
data collection form flow, validations, and integration characteristics
at warp speed. Streamline customer acquisition process, increase revenue
from new customers, and reduce onboarding costs by forgoing dependency
on physical branches and service staff with AI-based remote onboarding.
BankBuddy provides end to end account opening solutions to help
banks traverse through the internal and external systems for fully
digital new customer acquisition.
Read more about how Bankbuddy enables secure payments & transactions on
WhatsApp https://www.bankbuddy.ai//Why-BankBuddy-is-the-most-secure-WhatsApp-banking-platform